Privacy Policy
Last updated: September 2026
MakVale Group Pty Ltd trading as DigiFindSEO ("DigiFindSEO", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, subscribe to our communications, enquire about our services or become a client.
DigiFindSEO is an Australia-based SEO and search visibility agency providing services to businesses in Australia and internationally.
This Privacy Policy is intended to explain our practices in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to us.
1. About DigiFindSEO
DigiFindSEO is the trading name of:
MakVale Group Pty Ltd
ACN: 123 008 980
Website: www.digifindseo.com
Email: info@digifindseo.com
Postal address: PO Box 297, Avondale Heights VIC 3034, Australia
We operate remotely and provide services to clients in Australia and internationally.
2. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The type of personal information we collect depends on how you interact with DigiFindSEO and the services you use.
3. Information We Collect
We may collect information you provide directly to us, as well as certain information automatically when you use our website.
Information You Provide
When you contact us, enquire about our services, request a consultation or become a client, we may collect:
- your name;
- business or company name;
- business type or industry;
- email address;
- telephone number, where provided;
- website address;
- information contained in messages or enquiries;
- information about your business and its search marketing requirements;
- information provided during client onboarding; and
- billing and payment information where you become a client.
We generally only request information that is reasonably necessary for the relevant business purpose.
Website and Analytics Information
When you visit our website, we may automatically collect certain technical and usage information through analytics, cookies and similar technologies.
This may include information such as:
- IP address or information derived from it;
- browser and device information;
- operating system;
- pages visited;
- referring websites;
- approximate geographic information;
- website interactions and usage patterns; and
- date and time of visits.
We use services such as Google Analytics 4 (GA4) and Google Search Console to understand website traffic, search performance and website usage.
4. How We Collect and Use Information
We may collect personal information:
- directly from you through website forms, email or other communications;
- when you request a consultation, proposal or service;
- when you subscribe to our communications;
- during client onboarding and service delivery;
- through our website and its analytics technologies;
- through third-party platforms and services that support our business; and
- from publicly available sources where reasonably necessary for our business activities.
We may use personal information to:
- respond to enquiries and communicate with you;
- provide SEO, search visibility and related services;
- prepare proposals, recommendations and service agreements;
- onboard and manage clients;
- deliver and improve our services;
- analyse website traffic and search performance;
- administer subscriptions and communications;
- send newsletters, educational content, business updates and marketing communications where permitted;
- conduct advertising and remarketing activities where applicable;
- process payments and maintain business records;
- protect our website, systems and business from fraud, misuse and security threats; and
- comply with legal and regulatory obligations.
We will generally only use or disclose personal information for the purpose for which it was collected, for a related or reasonably expected purpose, with your consent, or where otherwise permitted or required by law.
5. Cookies, Analytics and Marketing
Our website may use cookies, pixels, tags, scripts and similar technologies for purposes including:
- website functionality;
- analytics and performance measurement;
- understanding how visitors use our website;
- improving our website and services;
- measuring marketing activity;
- conversion tracking; and
- advertising or remarketing.
We may also use third-party advertising or remarketing technologies, including pixels, where appropriate.
The specific technologies and providers we use may change over time.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
Email Marketing
DigiFindSEO may use personal information to send subscribers and clients communications relating to our services, SEO, AIO, AEO, GEO, digital marketing, industry developments, educational content, offers and other business information.
We may use third-party email marketing or communications platforms for this purpose.
Where required by applicable law, marketing communications will include an appropriate method for opting out or unsubscribing.
You may also contact us at info@digifindseo.com to request that we stop sending marketing communications.
Unsubscribing from marketing communications does not prevent us from sending non-marketing communications necessary to provide services, respond to enquiries or manage an existing business relationship.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on the circumstances, information may be disclosed to:
- website hosting and technology providers;
- analytics and measurement providers;
- email and communications providers;
- advertising and remarketing providers;
- IT and software providers;
- professional advisers, including accountants and lawyers;
- financial institutions and payment-related service providers;
- government agencies, regulators or law enforcement bodies where required or authorised by law; and
- other parties where you have given consent or disclosure is otherwise permitted or required by law.
We do not sell personal information as a standalone commercial product.
7. Overseas Disclosure
Because DigiFindSEO operates internationally and uses third-party technology and service providers, personal information may be disclosed to or handled by providers located outside Australia.
The countries in which information may be processed or to which it may be disclosed will depend on the services we use and may include the United States, countries within the European Union or other jurisdictions where our service providers operate.
Where required by the Australian Privacy Principles, we will take reasonable steps in relation to overseas recipients to ensure that personal information is handled appropriately.
8. Client and Payment Information
DigiFindSEO operates primarily in a business-to-business environment.
Where you become a client, we may collect additional information necessary to establish and manage the business relationship, including billing and payment information.
Payments to DigiFindSEO are generally made in Australian dollars (AUD) to an Australian bank account.
We may retain appropriate transaction and financial records as required for accounting, taxation, legal and business purposes.
Where you provide information about your business, employees, customers or other individuals in connection with our services, you should ensure that you have the appropriate authority or permission to provide that information to us.
Where DigiFindSEO processes personal information on behalf of a client as part of providing services, our handling of that information may also be governed by the relevant client agreement, instructions and applicable privacy obligations.
We do not generally seek or require sensitive information. If you voluntarily provide sensitive information, we will handle it in accordance with applicable privacy laws.
9. How We Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include:
- access controls;
- password protection;
- secure software and cloud services;
- restricted access to information;
- appropriate authentication and account security measures; and
- other reasonable administrative, technical and organisational safeguards.
No method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide services;
- maintain business relationships;
- respond to enquiries;
- maintain appropriate business and financial records;
- comply with legal and regulatory obligations;
- resolve disputes; and
- protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by law and where lawful and practicable to do so.
11. Access and Correction
You may request access to personal information that we hold about you and ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Requests should be sent to:
We will take reasonable steps to respond to access and correction requests within a reasonable period.
In some circumstances, we may refuse access or correction where permitted or required by law. If this occurs, we will generally explain the reason and any available review or complaint options.
12. Privacy Complaints
If you believe that DigiFindSEO has mishandled your personal information or breached an applicable privacy obligation, please contact us at:
Please provide sufficient information for us to understand and investigate your concern.
We will take reasonable steps to investigate and respond to your complaint.
If you are not satisfied with our response, or your complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
Those websites operate independently from DigiFindSEO and may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, legal requirements or information-handling practices.
When we make changes, we will update the Last updated date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
15. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:
DigiFindSEO
MakVale Group Pty Ltd
ACN 123 008 980
PO Box 297
Avondale Heights VIC 3034
Australia
Email: info@digifindseo.com
Website: www.digifindseo.com